ASHLEIGH ARMOUR
3368 Windsor Castle Court • Decatur, GA 30034 • Phone (770) 330-2383
E-mail: ashleigh1971@yahoo.com

Exceptional customer service professional with expertise in the telecom industry with focus on the network, provision and technical environment

 

SUMMARY OF QUALIFICATIONS
Leadership and motivation skills
Excellent oral and written communications skills
Excellent coordination skills
Resourceful
Conflict management
Interpersonal skills
Planning and organization


WORK EXPERIENCE

 

Local Delivery Manager
Orange Business Services, Atlanta Georgia

September 2013 – June 2014

 

Accountable for order management of all customer solution/service orders from the receipt of valid service requests, to the local handover as per predefined milestones

 

Perform Order Validation of assigned orders with the local customer

 

Help SDM to define/revise Target Delivery Date (TDD) based on the local customer?s needs/availability

 

Determine adequate local entry point

 

Accountable for ordering & management of all local loop requests from the receipt of valid service request, to physical customer delivery in accordance with committed schedules.

 

Accountable for timely receipt of local loops and associated equipment based on a service/solution order received.

 

Accountable to order equipment associated to customer request

 

Establish local loop delivery dates in coordination with the overall required customer TDD.

 

Proactively coordinate, track and manage service & solution components until full delivery of completed service/solution to the customer.

 

 

Provisioner

AT&T, Atlanta Georgia
May 2010- March 2013

Issue Access Service Requests (ASR) for mobility circuits

Research circuit paths, segments, CFA, Design, relating circuits and address for accurate placement of T1 orders on a DS3.

Assume ownership of order request to completion, interfacing with partnering companies to receive Firm Order Commit dates (FOC) as well as test and turn up dates until completion

Possess functional knowledge in CAFÉ, Granite, SNAP, CTS, TIRKS and VFO systems for aid in completing Access Service Requests

Process 100 or more disconnects of T1 circuits daily for conversion to Ethernet circuits with 5 day intervals via order entry in Granite
Processed and closed trouble tickets as they related to the outages

 

Service Delivery Order Manager
Manpower Professional, Atlanta Georgia
British Telecom
May 2007-October 2009

Manage tasks that allow order implementation and configuration of WIC Cards for Cisco Routers to be completed and delivered to work with  T1, T3,  E1 or E3 circuits for Data and Voice and driving dates for Telco delivery and Circuit delivery

Perform Presentations designed in Power Point to launch new and productive processes to eliminate late orders and backlog to Senior Executives

Ensure compliance with company standards and organizational policies and procedures while actively supporting, at all times, company policy and best practice in the area of security, with particular emphasis on the protection of customer sensitive information

Focus on the Stage One process for orders coming in to Service Delivery by validating address information, bids, pricing, circuit speed availability, COS values, country specific details, delivery dates and any other information required to ensure accurate delivery to the customer eliminating the need for rework

Maximize time by Monitoring the Service Delivery inbox, dispatching new, modify and cease orders to order managers based on their workloads and customer base while answering e-mails from account teams and project managers on the status and whereabouts of their respective order requests as well as interfacing with external

customers to ensure on-time and accurate delivery of project specifications and solutions

 

Service Order Administrator
AT&T, Atlanta Georgia
Jan. 2003-Feb. 2007

Providing technical assistance and expertise in provisioning orders for Voice t-1s and channels with ISDN, SDN, Megacom 800, Switched Digital, Express Connect, One Line WATS, Operator Express, and Multiquest services to increase administrative efficiency, customer satisfaction and on time service delivery in a highly competitive industry

Accurately entering alpha and alphanumeric data from purchase orders and service requests into computer database for fulfillment and inventory of Voice and Data services from sales team and major domestic and international corporate clients 

Worked in a group designated to complete Voice and Data orders in 5 and 15 day intervals requiring expedited completion to meet customer deadlines often interfacing with LECs issuing ASRs, validating CFAs and performing address and facility availability

Resolved procedural system and administrative errors to recover unbilled revenue utilizing a variety of UNIX based software applications to accurately record data
Selected to function as in-charge manager performing regular duties in addition to management responsibilities including payroll, workload balancing and expedites